As a licensed betting operator in Brazil, bet365 must verify whether customers are receiving social benefits as part of a regulatory requirement from any of the following:
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Bolsa Familia Program
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Continuous Provision Benefit
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Novo Desenrola Brasil Program
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Adimplente Desenrola Brasil Program
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Student Financing Funds for Higher Education - FIES Renegociacao
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National Financial Incentive Programme for Timely Payments in the Student Financing Fund - FIES Empreendedor
In line with these regulations, customers will no longer be permitted to take part in gambling activities.
Why can’t I use my account?
We have been informed that you are registered on the database of social benefits. In line with Brazilian regulations, your account is no longer available for gambling activity.
What will happen with my unsettled bets and balance?
Any unsettled bets will be made void and returned to your account balance; you will then have 72 hours to withdraw these funds.
After this point, we will attempt to withdraw any funds to your active payment method.
To make a withdrawal click here.
What can I do if I am no longer a beneficiary?
If you are no longer a beneficiary of the Bolsa Familia or BPC, you may Contact Us to find out how to open a new account.
If you are no longer on the database of beneficiaries of the FIES Renegociacao, FIES Empreendedor, Novo Desenrola Brasil Program or Adimplente Desenrola Brasil Program you may Contact Us to find out how to re-open your account.
What if my status is incorrect?
You can check your status with the Unified Registry of Social Programmes (Cadastro Único para Programas Sociais), the Single Portal for Access to Higher Education or Desenrola Brasil program.
