Effective from 20/05/2026.



*IMPORTANT INFORMATION*

PLEASE READ THIS INFORMATION BEFORE YOU MOVE ON TO THE REMAINDER OF THESE GENERAL TERMS AND CONDITIONS



Everything contained in these Terms (see Section 1.2 below for how "Terms" is defined) is important and should be read by you, but we would like to draw your attention in particular to the following Sections in these general terms and conditions (“General Terms and Conditions” is defined in Section 1.2 below) and the important terms and conditions that they contain. These Sections in particular have the potential to affect your interests. It is important that you read the Sections themselves and not rely on the short summaries below:


By registering for an Account (defined in Section 4.1 below) and/or accessing or using any part of the Services (defined in Section 1.1 below) you are entering into a legally binding contract. That contract is between you and us and it incorporates all the terms, conditions, rules and documents forming the “Terms” (explained and defined in Section 1.2 below). Please read Section 1 carefully.

You must be 18 or over and meet certain other eligibility criteria and requirements to register for an Account and use the Services. It is also important that you determine whether your use of the Services is permitted. Please read Section 4 carefully.

We will need to complete our Verification Checks (defined in Section 6.1) before you can do certain things in connection with your Account. We may also run Verification Checks on an ongoing basis after your Account has been opened. If we’re unable to complete our Verification Checks to our reasonable satisfaction, we will have the right to suspend and, ultimately, to close your Account, and we may pass on any necessary information to the relevant authorities. Please read Section 6 carefully.

You may only register for one Account. If we discover that you have opened and/or operated more than one Account (which we call a “Duplicate Account”), we will have certain rights, including the right to close your Duplicate Account(s) (and in some circumstances your original Account too) and to void Transactions (defined in Section 4.1 below), Rewards (defined in Section 13 below) and/or winnings. Please read Section 8 carefully.

Withdrawing your funds: You will usually be able to withdraw your available balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals. Please read Section 11 carefully.

We do not have to accept your bets: We are entitled to decline to accept all, or part, of any Transaction (defined in Section 4.1). If we decline all or part of a Transaction, we may offer a different/amended Transaction (e.g., on different odds) in place of the declined part of the Transaction, which part you are free to accept or decline as you wish. For security reasons, we may not tell you our reasons for taking these actions. Please read Section 12.1 carefully.

We may suspend markets/settlement and/or declare Transactions void in certain circumstances: such as, for example, where the integrity of an event has been called into question, or we suspect that the Transaction has been affected by match fixing, price or pool manipulation, other forms of cheating or other suspicious activity. Please read Section 14 carefully.

We will not tolerate fraudulent activity, cheating or any other “Prohibited Activities” (defined in Section 16 below). If you do any of these things, we will have certain rights, including the right to suspend and, ultimately, close your Account, to void relevant Transactions and/or to withhold funds (including winnings). Please read Sections 16 and 17 carefully.

Errors, Malfunctions, and Interruptions: If any part of the Services suffers an Error, Malfunction, or Interruption (as each of those terms are defined in Section 22 below) we have certain rights including (but not limited to) the right to suspend the affected event/market while we investigate and/or void affected Transactions. This includes circumstances where the problem is not obvious to you or us and is only discovered by us when we check or verify the result of a Transaction and/or gameplay retrospectively. Please read Section 22 carefully.

Your obligation to compensate us. You may be required to compensate us if we suffer losses because you have engaged in a Prohibited Activity. Please read Section 24 carefully.

We may sometimes take actions in relation to your Account for legal and/or regulatory reasons including where required to do so by the terms of our licence and/or a regulatory authority. These actions include running certain Verification Checks, restricting/closing your Account, and preventing you from taking up Rewards and/or completing Rewards. Please read Sections 6, 13.6, and 17.4 carefully.

Contents 1. Introduction - These General Terms and Conditions and Other Important Terms that Apply to You
2. Who We Are
3. Changes To These Terms and/or the Services
4. Account Eligibility and Registration
5. Account Opening
6. Account Verification
7. Account Security
8. Duplicate Accounts
9. Dormant Accounts
10. Deposits, Currency Exchange, and How Your Funds Are Held and Protected
11. Withdrawals
12. Placing Transactions and Transaction Confirmation
13. Promotions, Rewards and Offers
14. Transaction Settlement and Payouts, Including Our Right to Suspend Markets/Events
15. Sports Betting
16. Prohibited Activities
17. Suspension, Limitation, and Closure of Your Account by Us
18. Closing Your Own Account
19. Your Equipment
20. Software and Technology
21.Third Party Content
22. Malfunctions, Errors and Interruptions
23. Our Liability to You
24. Your Responsibility to Us, Our Right of Set-Off
25. Responsible Gambling
26. Intellectual Property Rights
27. Privacy and Cookies
28. Other Important Legal Terms
29. Complaints and Disputes, Governing Law and Jurisdiction

1. Introduction - These General Terms and Conditions and Other Important Terms That Apply to You

1.1 When you register for an Account with us (“Account” is defined in Section 4.1 below) and/or use or access any of our betting products or services (together, the “Services”), you will be entering into a legally binding agreement with us. Please note that the Services include the bet365.bet.br website and mobile application, and/or any other websites or applications that we own or operate (together, the “Website”). The acceptance of the Terms does not imply our obligation to accept any wager from any participant. Participants are allowed to place their wagers on the markets/products offered in the Website. However, those wagers will only be deemed as valid and finalized, and therefore as accepted by bet365, when you receive the confirmation from bet365 of the acceptance of your bet/wager.

1.2 Not all of the terms and conditions that apply between you and us are set out in these general terms and conditions – some of them are contained in separate documents in order to avoid these General Terms and Conditions becoming too long. We cross-refer to these other documents and provide you with links to the key sections below. They are still important terms which form part of the legal agreement between you and us, and you should read and understand them just like the rest of these General Terms and Conditions. These cross-referenced terms which (together with these General Terms and Conditions) form the binding agreement between you and us (which we refer to in this document as the/these "Terms") include, but are not limited the following :

(a) the Rules for Sportsbook products, available by clicking here;

(b) the Rules for Casino products, available by clicking here;

(c) the Rules for Live Casino products, available by clicking here;

(d) the Rules for Bingo products, available by clicking here;

(e) the Cash Out terms and conditions, available by clicking here;

(f) in addition to the general Reward terms set out in Section 13 below, the specific terms/rules for any Rewards that we offer from time to time can be located on the relevant Reward page/s of the Website, available by clicking here (“Reward/s” is defined in Section 13.1 below);

(g) the Privacy Policy, which explains how we collect and use your personal data, available by clicking here (see Section 27 below for further information); and

(h) the Anti-Money Laundering Policy, which contains provisions related to the control, prevention and combatting of money laundering, available by clicking here.

1.3 In the event of any inconsistency between these General Terms and Conditions and the terms listed above, these General Terms and Conditions will (unless stated otherwise) to that extent prevail.

1.4 Please read the Terms carefully before registering for an Account or otherwise accessing any part of the Services. By accessing, registering or using our Services, you agree to the Terms. If you do not accept the Terms, you may not use, visit or access any part of the Services.

1.5 Please note that we also have additional information relating to our Services on our Website, including information on the types and forms of bets available and what happens in the event of a cancellation or interruption of events subject to betting.

2. Who We Are

2.1 References in these Terms to “bet365”, “we”, "our " or “us” mean HS do Brasil Ltda, a limited liability company incorporated under the laws of republic Federative of Brazil, with registered offices in the City of Barueri, State of São Paulo at Alameda Araguaia, 2104, 5th Floor, Set 51-A, Centro Empresarial Araguaia Corporate, CEP 06455-000, with CNPJ No. 47.123.407/00001-70

2.2 HS do Brasil Ltda is regulated and authorised by the Secretaria de Prêmios e Apostas do Ministério da Fazenda (Portaria SPA/MF Nº 250, of 07.02.2025).

3. Changes To These Terms and/or the Services

Changes to these Terms

3.1 We may change the Terms from time to time for a number of reasons including to comply with applicable laws and regulations, to reflect changes to the Services, for security purposes, and/or to reflect changes in our business practices or operations.

3.2 Minor or insubstantial changes may be made at any time and will become effective immediately on posting to this (or any other relevant) page and accordingly you are advised to review the Terms on a regular basis.

3.3 Material changes will be notified to you reasonably in advance of such changes taking effect, either by means of an in-Service notification or via email to your registered email address.

3.4 If you do not agree to any change in the Terms, you should immediately stop using the Services and close your Account. If you continue to use the Services after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.

Changes to the Services

3.5 We may make changes to, or modify, correct, suspend, add to, remove from, or discontinue, any aspect of the Services (or any part of them) from time to time without liability to you.

4. Account Eligibility and Registration

4.1 To use the Services and to make any bets, wagers, stakes, and/or similar transactions (together “Transactions”), you must first register and be accepted for an Account with us (“Account”).

4.2 To be eligible to open an Account and use the Services, you must meet all of the following criteria and by registering for an Account you promise to us that you:

(a) are over 18 years of age and of legal capacity to enter into these Terms and use the Services;

(b) are acting solely for your own personal use in connection with your Account and your use of the Services (i.e., you are not acting on behalf of any other person or entity) and you acknowledge that you are prohibited from acting as a betting intermediary by placing bets on behalf of a third party as if they were your own (in accordance with the applicable local legislation;);

(c) are not an individual prohibited from gambling and betting as per the applicable local legislation;

(d) do not fall under any legal or other restriction relating to the use of our Services;

(e) are not self-excluded from gambling and are not otherwise prohibited for any reason from gambling or from using the Services;

(f) do not already have an open Account with us (see Section 8 below for more information about Duplicate Accounts);

(g) accept that there is a risk of losing money when using the Services and you are responsible for any such loss;

(h) have not previously had an Account with us (or any member of our corporate group) which we (or that member) have restricted or closed for any reason; and

(i) Are not a beneficiary of the Programme for the Financial Rebalancing of Families.

4.3 You are solely responsible for determining whether your access and/or use of the Services is prohibited by applicable laws in your home country or (if different) in your location and you may not access and/or use the Services if this is the case.

4.4 By accepting these Terms you acknowledge that you have a duty to provide us with truthful data and inform us if you have a change in circumstances that means that you no longer meet the criteria at Section 4.2(c) above. You acknowledge that you will not be able to hold an Account with us if you have a change in circumstances that means that you no longer meet the criteria at Section 4.2 above.

5. Account Opening

5.1 To register for an Account, you must complete the required registration form by providing certain personal information.

5.2 All information supplied by you when registering for an Account must be complete, accurate, and not misleading in all respects.

5.3 The personal information that you provide as part of your Account registration must correspond with any supporting documentation that you provide (see Section 6 below). In the event that the personal information provided is different from your supporting documentation, your registration for an Account will be denied.

5.4 You must keep your registration and Account details up to date. This, and your Account information, may be amended in the “Personal” section when logged into your Account or by contacting us. It is particularly important that you update us about any information that affects your use of the Services (for example, your payment method and contact details) as quickly as possible. If you require any assistance, please Contact Us.

5.5 By registering for an Account, you promise and confirm to us that you meet the eligibility criteria in Section 4 above and that all information you provide when registering for an Account (and subsequently) is complete, accurate, and not misleading.

5.6 The CPF number that you provide upon registering your Account cannot be changed after registration, and any transfer of your Account to third parties is prohibited. If we detect the same CPF number being used to verify more than one Account, we reserve the right to close the Account(s).

5.7 You confirm that you are aware of, and agree to, the monitoring and recording of your personal data by us and the Secretaria de Prêmios e Apostas do Ministério da Fazenda.

5.8 We are not obliged to accept the registration for an Account.

6. Account Verification

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). For this purpose, we may ask you to provide various pieces of information and supporting documentation (containing true and accurate information) to enable us to carry out these Verification Checks, for example (but without limitation) a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your Account, proof of address and/or any other documents / evidence that we may reasonably require to comply with our legal and regulatory obligations.

6.2 We must perform facial recognition as part of our Verification Checks. Your registration for an Account will not be approved and your Account will not be activated until our age and identity verification checks (including CPF validity and facial recognition checks) have been successfully completed.

6.3 Underage gambling is prohibited under Brazilian regulations. If we discover (after you've opened an Account) that you are under 18 years of age:

(a) your Account will be closed;

(b) any deposits you have made will be returned to you;

(c) all Transactions made via your Account will be void; and

(d) we may make a report to the relevant regulatory or law enforcement authorities.

6.4 By registering for an Account, you acknowledge and agree that we are entitled to conduct any Verification Checks that we may reasonably require and/or are required by applicable laws/regulations. We will carry out Verification Checks during Account registration, and we may also need to carry out additional/enhanced Verification Checks at certain points afterwards for example where particular financial thresholds are reached and/or if certain risk factors arise or change, in each/either case as reasonably required for us to comply with our legal and regulatory obligations. You agree to promptly provide any information/documentation we may reasonably request in relation to such Verification Checks.

6.5 We may also require you to confirm your identity in other situations, including upon any request for personal or tax information, upon any inactivity on the Account for 90 days or upon three unsuccessful attempts to authenticate your identity.

6.6 Until we have received all requested information/documents and completed our Verification Checks to our reasonable satisfaction, we will restrict or place limits on your Account in any manner that we reasonably deem to be appropriate including by preventing you from accessing the Services, entering into any Transactions, or from making withdrawals. If our Verification Checks cannot be completed to our reasonable satisfaction, your Account will be suspended and, ultimately, may be permanently closed. In this event, we may also be required by applicable regulation and/or a relevant authority to withhold funds in your Account.

6.7 We may supply the information that you have given us to authorised credit reference agencies, fraud prevention agencies, and/or other authorised third parties for use in identification and credit checks and for fraud detection and prevention purposes. We may also share your information with our regulators.

6.8 Your personal information will be processed in accordance with our Privacy Policy (see Section 27 below).

7. Account Security

7.1 We allow our customers to choose their own username and password combination for their Account as well as a 4 digit passcode for accessing bet365 apps on their mobile devices (together the “Login Credentials”).

7.2 You must keep your Login Credentials secret and confidential at all times and never share them with someone else.

7.3 You are responsible for all Transactions made via your Account and any other activities taking place on/via your Account where your Login Credentials have been entered correctly and/or if your Account has been accessed via Touch ID, Fingerprint log in, Face ID, Passcode, or any similar facility on your device/s (and in each of these cases, whether or not authorised by you).

7.4 The confidentiality of the Login Credentials, as well as any potential damages resulting from the failure to maintain the secrecy of this information, will be your sole responsibility. We will not be liable for any damage or loss arising from your Account or from your failure to comply with these requirements. You will be held responsible for any losses incurred by us or any third parties resulting from the use of your Account by third parties.

7.5 For security reasons, you will be required to re-enter your Login Credentials after a period of 30 minutes of inactivity on your Account.

7.6 We recommend that you change your Login Credentials regularly. If, at any time, you suspect that someone else is aware of your Login Credentials, you should change them immediately via your Account settings.

7.7 If you forget part or all of your Login Credentials, please Contact Us. Please note that, to recover or reset your Login Credentials, you will be required to go through our Verification Checks, which will include facial recognition checks.

7.8 If you activate Touch ID, Fingerprint log in, Face ID, Passcode and/or any similar facility on your device/s and you suspect that someone else could be accessing your Account via any of these facilities, you should immediately disable the relevant facilities from your device/s and Contact Us.

7.9 Please note that cardholder details and any other sensitive data should never be sent to us by unencrypted email. If you need assistance with sending encrypted emails or sending us sensitive data please Contact Us.

7.10 The current balance and Transaction history of your Account may be viewed at any time once you have logged into your Account.

8. Duplicate Accounts

8.1 You may open only one Account. If we discover or have reason to believe that you have opened more than one Account, each such additional Account will be classified as a "Duplicate Account". We are entitled, in respect of each Duplicate Account:

(a) to close such Duplicate Account leaving you with only the original Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Account – to close all your Accounts);

(b) to treat all Rewards using the Duplicate Account (and if applicable the original Account), and all winnings accrued from such Rewards, as void; and

(c) to void all unsettled and/or future Transactions on the Duplicate Account (and all winnings accrued from such Transactions).

9. Dormant Accounts

9.1 Your Account will be classified as “Dormant” if you do not make a Transaction for a consecutive period of 90 days.

9.2 You will be required to carry out multi-factor authentication to access your Account every 7 days or on the first access after a period of inactivity of more than 7 days.

9.3 If your Account remains Dormant for a consecutive period of 90 days, we may close your Account and will return any positive balance on your Account back to you. In the first instance, we will try to return the balance back to your last payment method used to deposit into your Account (where possible). We will provide you with 7 days’ notice to the e-mail address registered to your Account prior to any such closure if you hold a positive balance.

9.4 For security reasons, we may need to confirm that the details of your last payment method are still correct prior to us being able to return the balance back to it. Should it not be possible to return the balance back to your last payment method, we will ask you to provide details of a bank account in your name that we can verify and return the balance to.

9.5 You can ‘reactivate’ a closed Dormant Account by logging in to the Account. For security reasons, you may be required to complete additional verification prior to the reactivation of the Account.

10. Deposits, Currency Exchange, and How Your Funds Are Held and Protected

Deposits

10.1 You may only make Transactions of/up to the amount of cleared funds held in your Account. This means that, if you want to make Transactions via your Account, you must deposit funds into that Account. Transactions which may inadvertently have been accepted when the Account did not have sufficient funds to cover the Transaction will be void.

10.2 Further details of how to deposit can be found on this page. We are entitled to withdraw and/or restrict certain payment/deposit methods at any time without notice or liability to you.

10.3 You may only deposit funds into your Account from a payment source where you are the named account holder.

10.4 We do not accept deposits or Transactions made by cash, payment slips, checks, virtual assets, bank cards funded by Crypto currency or any other types of crypto assets, payments or transfers from an account that you have not previously registered, payments or transfers from third parties, credit cards or any other post-payment instruments.

10.5 We can only accept deposits of funds that are held in financial institutions authorised to operate by the Central Bank of Brazil.

10.6 We do not charge for deposits made by Debit Card. However, please be aware that some card issuers may charge you a cash advance fee and we are not responsible for that. Please check with your card issuer for further details.

How your funds are held and protected

10.7 By depositing funds into your Account, you direct us and we agree to hold such funds, along with any winnings, for the sole and specific purpose of using them (i) to place your sporting and gaming stakes; and (ii) settling any fees or charges that you might incur in connection with the use of our services (the Purpose). All funds that we hold for you are held in a designated customer bank account to be used solely for the Purpose and our bank has acknowledged this. We must return the funds to you if they are not used for the Purpose. Our bank has acknowledged that your funds are held in the account solely for the Purpose. The bank has confirmed that it will not mix customers’ funds in the account with any other, including our own, and that it has no claim on the funds itself. In view of the above, in the event of our insolvency, your funds are protected. The funds would still belong to you and would not fall into the hands of the liquidator.

10.8 We are not a bank, and you may not use your Account to hold funds which are not intended to be used for the Services. Funds in your Account do not bear interest and no credit will be offered by us (meaning that all Transactions must be supported by sufficient funds in your Account).

10.9 You must not use funds to deposit into your Account originating from social welfare programmes.

11. Withdrawals

11.1 You may withdraw any cleared real money balance in your Account at any time, provided that:

(a) all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

(b) we have completed our Verification Checks to our reasonable satisfaction (see Section 6 above). Where we have requested information from you to carry out these Verification Checks (see Section 6.3 above), any delay in providing this information may cause delay when withdrawing funds;

(c) we are not required to withhold payments of your deposit and/or winnings by applicable law or regulation and/or have not been instructed to do so by a regulator; and

(d) there is currently no ongoing, or completed (save where completed and decided in your favour), investigation:

(i) into an Error, Interruption or Malfunction (as those terms are defined in Section 22 below) involving any aspect of the Services which you have used; or

(ii) where we have reasonable grounds to believe you have engaged in a Prohibited Activity (defined in Section 16.2 below) which would entitle us to withhold funds in accordance with Section 17.5 below,

(iii) and in the case of (i) and (ii) above, you acknowledge and understand that, as we made clear in the “Important Information” section at the beginning of these General Terms and Conditions, we are ultimately entitled to void any affected Transactions, withhold funds (including any winnings) and (in the case of illegal or Prohibited Activities) suspend and, ultimately, close your Account.

11.2 Withdrawal payments can only be made in the name of and to the registered Account holder.

11.3 Withdrawals can be processed by clicking 'Withdraw' within your Account settings, subject to there being sufficient cleared funds in your Account and save where these Terms require or entitle us to withhold funds (as explained in Section 11.1 above). Authorised withdrawals will usually be processed back to the same payment method that was used to deposit funds into the Account save that, where the balance is funded from more than one payment method, the withdrawal will be split between such payment methods pro rata.

11.4 We don’t impose a maximum withdrawal amount per day, but specific withdrawal methods carry their own maximum per-transaction limits. Please refer to the Withdrawals page here for more details.

12. Placing Transactions and Transaction Confirmation

Placing Transactions

12.1 We are entitled to decline to accept all, or part, of any Transaction requested by you via the Services. If we decline all or part of a Transaction, we may offer you a different/amended Transaction in place of the declined part of the Transaction (e.g., different odds) and you are free to accept or decline this different/amended part of the Transaction as you wish. Where possible, we will tell you why we have declined to accept a Transaction, or why we have offered a different/amended Transaction, however this may not possible in some circumstances, for example where doing so would be contrary to applicable law.

12.2 You will not be charged for declined Transactions if a different/amended Transaction is not offered to you, or if you decide not to accept the different/amended Transaction.

12.3 We only accept Transactions made online (including via mobile app). Transactions are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void - win or lose.

12.4 It is your responsibility to ensure the details of your Transactions are correct. Once Transactions have been placed they may not be cancelled by you.

12.5 Your funds will be allocated to particular Transactions in the order they are placed and will not then be available for any other use. Transactions placed using funds which have already been allocated to one or more other Transactions will be void.

Transaction Confirmation

12.6 Transactions will not be valid if there are insufficient funds in your Account to cover the Transaction.

12.7 Any Transaction that you request online or via our app/s will be valid only once accepted by our servers and subject to our having received payment in full (see Section 12.8). Each valid Transaction will receive a unique Transaction code. We will not be liable for the settlement of any Transactions which are not issued with a unique Transaction code, because these Transactions are not valid. If you are unsure about the validity of a Transaction, please check your Account history, or Contact Us.

12.8 Transactions are not valid until we have received cleared payment in full. Transactions will automatically be void if we have not received the payment prior to the relevant event commencing.

12.9 Should a dispute arise, you and we agree that our Transaction log database will be the ultimate authority in such matters.

13. Promotions, Rewards and Offers

13.1 We may offer certain rewards, offers and/or promotions from time to time via the Services, including (without limitation) free bets, bet credits, spins, golden chips, tangible rewards, store cards, rebates or cashback (each a “Reward” and together “Rewards”).

13.2 You will only be eligible for a Reward once you have registered for an Account, and you have placed at least one bet with us.

13.3 All Rewards are subject to these Terms, which, as explained in Section 1.2 above, includes the specific terms/rules for any Rewards, available by clicking here.

13.4 Please note that not all Rewards will be available to you and your activity with us will be considered when deciding the availability of Rewards.

13.5 Each Reward is limited to one per person.

13.6. We may withdraw, amend or cancel any Reward at any time and without notice. If we do so (and save in the circumstances outlined in Section 13.7 below), any Rewards that you have opted in for or otherwise accrued will still be valid in accordance with and subject to the relevant Reward Terms that applied at the time of their offer.

13.7 We may also prevent or restrict the take-up of Rewards, the use of Rewards and/or the completion of Rewards for legal and regulatory reasons including but not limited to those relating to responsible gambling.

14. Transaction Settlement and Payouts, Including Our Right to Suspend Markets/Events

14.1 The 'To Return' calculation available on the Services is for information purposes only, and all Transactions will be calculated using the stake/risk at the odds accepted. In multiple bet/parlay Transactions with a void selection(s) the 'To Return' figure is reduced accordingly.

14.2 If a customer includes a non-runner or void selection in a multiple bet/parlay Transaction, the Transaction will be settled on the remaining selections.

14.3 Unless you inform us otherwise, winnings from settled Transactions will be added to the balance of your Account, subject to our rights to void winnings/withhold sums as explained and specified in these Terms. Should you wish for your winnings to be withdrawn directly to your registered bank account, you will need to update your preferences here.

14.4 We are entitled to (i) suspend our offering on any event or series of events in any of our markets and/or any of our markets as a whole; (ii) withhold settlement, and/or (iii) declare Transactions void, in each/either case if we have evidence that any of the following has occurred in connection with such event or series of events:

(a) the integrity of the event/s has/have been called into question;

(b) the price(s) or pool have been manipulated;

(c) we have reason to believe automated systems or players have place the bet;

(d) we have received erroneous information from feeds in connection with the event/s;

(e) irregular or unusual betting patterns have taken place; or

(f) match fixing has taken place.

Evidence of the above may (without limitation) be based on the size, volume or pattern of Transactions placed with us across any or all of our betting channels. If no fraudulent or unlawful conduct is found to have occurred following completion of our investigation (and/or, if applicable, the investigation of the relevant governing body of the sport in question (if any)), settlement of the relevant Transactions will be completed. A decision given by the relevant governing body will be conclusive.

14.5 Where there is evidence of a series of Transactions each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, we are entitled to make Transactions void or withhold payment of returns pending the outcome of any subsequent investigation.

14.6 For events where there is no official 'off' declared, the advertised start time of the event will be deemed the 'off'. If for any reason a Transaction is inadvertently accepted after an event or match has commenced (other than live In-Play betting clearly indicated on the Services), Transactions will stand providing the final outcome is not known at the time the Transaction was placed. If, however, the outcome of an event/market is known, we are entitled to void the Transaction, win or lose. Disputes over the time a Transaction is placed will be settled using the Transaction log. All times stated on the Services and/or referred to by our staff relate to UK Time unless stated otherwise.

14.7 In-play betting: where we have reason to believe that a Transaction is placed after the outcome of an event is known, we are entitled to void the Transaction, win or lose.

14.8 If for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live pictures), all Transactions will be void, unless settlement of Transactions is already determined.

14.9 You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.

14.10 Settlement of Transactions on American sports: In all cases Transactions on American sports will be settled using statistics and results as provided by each sport's governing body (obvious errors excepted). The relevant governing bodies are as follows, NFL, NCAAF, CFL, NBA, NCAAB, NHL, MLB, NASCAR, MLS and the PGA tour.

15. Sports Betting

15.1 We accept Transactions for sporting events that are advertised on the Services. All such Transactions are subject to the rules applicable to each sport, e.g. Soccer, Tennis, Boxing, etc. In a match between two teams where the participants are named, if any player is replaced prior to the match starting, all match Transactions placed prior to the change and relating to the replaced/non-starting player will be void, win or lose. Our general betting rules will apply to any situations not covered by the special rules.

15.2 Where the official result of a market is a tie and no price was quoted for that eventuality, all Transactions on participants involved in the tie will be void and stakes will be returned.

15.3 The result of a match or event will be determined on the day of its conclusion for betting purposes, subject to confirmation by the relevant sport's governing body. Any subsequent enquiry that may result in an overturned decision will not be recognised by bet365, and original settlement of Transactions will stand.

15.4 If a match venue is changed (other than to the away team's ground) then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed (e.g. match is played at the original away team's ground) then bets placed based on the original listing will be void, unless otherwise stated.

15.5 Next to Start - For specified sports we have a coupon, listing betting opportunities within specified time frames of the next 15/30/60 minutes and 2/3 hours. Transactions will stand irrespective of whether the time of the fixture changes.

16. Prohibited Activities

16.1 You may only use the Services and your Account for lawful gambling purposes in accordance with these Terms. You must not engage in any activity which we define below as a “Prohibited Activity” and you acknowledge and understand that the consequences of you doing so will (depending on the specific circumstances) include the voiding of any relevant Transactions, the withholding of any attributable winnings, and the suspension and/or closure of your Account. You may also be liable to compensate us for losses suffered by us as a result of you engaging in a Prohibited Activity (see Section 24 below).

16.2 The following activities (including any attempt to engage in the following activities) are each defined as a “Prohibited Activity”:

(a) if you become bankrupt;

(b) if you deliberately attempt to circumvent our Responsible Gambling policies and procedures;

(c) if we discover or have reason to believe that you have used the Services in a fraudulent manner and/or for illegal and/or unlawful purposes, including any involvement in result manipulation or corruption in real sports-themed events;

(d) if you repeatedly exceed our daily Account login limit;

(e) if we discover or have reason to believe that you have engaged in a betting strategy that exploits differences in odds between different sportsbooks, or that involves placing bets on all possible outcomes of an event, in either case in order to guarantee a profit regardless of the outcome of the event (sometimes referred to as ‘arbitrage’ or ‘arbing’);

(f) if we discover or have reason to believe that you are depositing or withdrawing money, or otherwise using the Services, without genuine play/wagering;

(g) if we discover or have reason to believe that you have used the Services in an unfair manner, including if you have cheated, colluded, or taken unfair advantage of us, the Services, or any other user of the Services;

(h) if we discover or have reason to believe that your Account is being used for the benefit or on behalf of a third party and/or if you are using the Services other than for your own personal and recreational use (including if you are using any third party’s Account);

(i) if we discover or have reason to believe that you are depositing funds into your Account without the intention to place Transactions;

(j) if the name on your Account differs from the name on the payment method used to make deposits to your Account;

(k) if we discover or have reason to believe that you are an individual prohibited from gambling and betting as per the applicable local legislation;

(l) if you are using or attempting to use a VPN or similar technology to disguise your location;

(m) if we have received a “charge back”, “denial”, “reversal” and/or "return" notification via a deposit mechanism used on your Account;

(n) if you misuse any Rewards, including if we discover or have reason to believe that you are taking unfair advantage of, or are exploiting or manipulating, any Rewards or you otherwise breach the Bonus Terms;

(o) if you provide incorrect, incomplete, or misleading information while registering for an Account or afterwards (except where you provide any incorrect, incomplete, or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in Section 6.2 above);

(p) if we discover or have reason to believe that you have allowed or enabled someone else to use or access your Account (except solely as authorised by us under Section 7.6 above);

(q) if we discover or have reason to believe that you have deliberately or fraudulently opened or are using one or more Duplicate Account/s;

(r) if we discover or have reason to believe that you are using our currency exchange service for any purpose other than the placing of Transactions via the Services (for example currency hedging, speculative trading, and/or any form of currency trading);

(s) if we discover or have reason to believe that you are prohibited from entering into a Transaction by any term of your contract of employment, these Terms, or any rule of a sport governing body or other professional body of which you are a member and which applies to you;

(t) where a Transaction is made on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring, and we discover or have reason to believe that you know the outcome of that race/competition/event/process;

(u) if we discover or have reason to believe that you are misusing non-public information to place a Transaction;

(v) if we discover or have reason to believe that you are depositing money into your Account which originates from criminal and/or other illegal activities;

(w) if you behave in a defamatory, abusive, obscene, discriminatory, or otherwise inappropriate manner towards other users of the Services, our customer support team, and/or other staff members/representatives;

(x) if we discover or have reason to believe that you have used automated systems or software to copy and/or extract the whole or any part of the Services, any information or data on the Services or any part of it (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures), or any other information or data on or contained within or as part of the Services and/or its source code (sometimes referred to as ‘screen scraping’ or ‘scraping’);

(y) if we discover or have reason to believe that you have sought to make commercial use of the whole or any part of the Services, the information or data on the Services (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures), or any other information or data on the Services and/or its source code;

(z) if we discover or have reason to believe that you have in any way interfered, interrupted, or manipulated the operation of the Services or the normal running of any of the Services;

(aa) if we discover or have reason to believe that you have used any third party external player assistance programs or software which are designed to provide an unfair advantage to customers including (without limitation) the use of artificial intelligence, automated players (bots) and/or player assistance software;

(bb) if we discover or have reason to believe that you have exploited or participated in the exploitation of a fault, loophole or error (including any Error, Malfunction or Interruption as defined in Section 22 below) in the Services and/or in our or any third party's software;

(cc) if we discover or have reason to believe that you have been diagnosed with a gambling problem or disorder;

(dd) if we discover or have reason to believe that you have, or have attempted to, sell, transfer and/or acquire any Account/s from other customers; and

(ee) if you breach these Terms or any of our policies in some other way.

17. Suspension, Limitation, and Closure of Your Account by Us

17.1 We will be entitled to close your Account, and therefore terminate the contractual relationship with you, at any time by giving you reasonable prior notice, being a period of not less than seven (7) days, sent to the e-mail address registered with your Account.

17.2 We may close, restrict, limit or suspend your Account if we discover or suspect (acting reasonably) that you have engaged in a Prohibited Activity, in which case we are entitled to take immediate action following the investigation process set out below.

17.3 If we discover or have reasonable grounds to suspect that you have engaged in any Prohibited Activity, we will limit or suspend your Account and commence an investigation. We will notify you of the limitation or suspension of the Account and detail the suspected Prohibited Activity that is being investigated. We will also inform you of the timeframe by which you should provide a response should you wish to do so.

17.4. You agree to cooperate fully with any such investigation. Please note that your Account will remain restricted/suspended while the matter is investigated. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account. We may also suspend any bets related to the suspected Prohibited Activity, as well as the payment of rewards related to the placed bets, pending the conclusion of our investigation.

17.5 We will use reasonable efforts to undertake our investigation within a reasonable period and in any event, within 30 days from the date of our knowledge of the suspected Prohibited Activity. You acknowledge that any delay on your part to respond to our information or other requests will affect our ability to conclude our investigation in a timely manner.

17.6 If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we will lift the Account suspension and pay any rewards that may have been suspended pending the conclusion of our investigation.

17.7 If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Activity, we will permanently close your Account. In these circumstances, your details may be passed on to any applicable regulatory authority or any other relevant external third parties. We will also annul any manipulated or fraudulent bets and, in the event of proven fraudulent activity, we may withhold funds deposited on the Account in accordance with the applicable local legislation.

17.8 If you disagree with the conclusion of our investigation, you may notify the applicable regulatory authority to open a supervision process.

17.9 We may also from time to time be required to restrict, suspend or close Accounts for legal or regulatory reasons, including but not limited to those relating to responsible gambling or where we are required to do so by a competent authority and/or the terms of our licence. Such actions, if applicable, may affect your use of your Account.

17.10 If we close your Account, any positive real money balance in your Account at the time of such closure by us will be paid back to you, except that:

(a) if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Account; and

(b) if we discover or determine (acting reasonably) that you have participated in any Prohibited Activity then we may be permitted to withhold all or part of the Account balance up to the limit of the damages caused by the relevant Prohibited Activity/ies.

18. Closing Your Own Account

18.1 If you want to close your Account, you can do so without notice via our Account Closure Page or by contacting us. Any positive balance can be withdrawn as outlined in Section 11. Any negative balance on your Account will become immediately due and payable to us, and your Account will not be closed until the relevant amount owed to us is paid in full.

18.2 If you do not want to close your Account, but would like to take a break from using our Services, there are other temporary measures available to you. Please see Section 25 below for further details on this.

18.3 Your Account may be suspended without prior notice to you under the following circumstances:

(a) if you violate any of these Terms or any of our policies;

(b) if there are reasonable suspicions that your Account is being used for fraudulent or illegal activities, or in violation of Brazilian legislation, including but not limited to money laundering or terrorist financing;

(c) if we believe that you are acting in bad faith or attempting to deceive the Website and/or other users; or

(d) if a competent authority requests the suspension of your Account in accordance with applicable legislation.

19. Your Equipment

19.1 Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Services.

19.2 Click here for further information relating to Services accessibility requirements and technical issues relevant to use of the Services.

20. Software and Technology

20.1 In order for you to use certain aspects of the Services, you may need to download some software (the “Software”).

20.2 You may only use the Software for the purpose of using the Services as they are designed to be used and, save to the extent permitted by applicable law, for no other purposes whatsoever.

20.3 We grant to you a personal, non-exclusive, non-transferable right to use the Software, for the sole purpose of using the Services as they are designed to be used, in accordance with the following provisions.

(a) You may not: (i) install or load the Software onto a server or other networked device or take other steps to make the Software available via any form of "bulletin board", online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms) your licence to use the Software or make or distribute copies of the Software; (iii) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including, but not limited to, robots or similar devices) with the relevant products or the Services or attempt to make any changes to the Software and/or any features or components thereof; or (iv) copy or translate any user documentation provided online or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to: (a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works based on the whole or on any part of the Software.

(b) You do not own the Software. The Software is owned and is the exclusive property of bet365 or a third party software provider company (the "Software Provider"). Any Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software.

(c) Subject always to Section 23.1, the Software is provided "as is" and we do not warrant that: (i) the Software will meet your requirements; or (ii) the Software will not infringe any third party’s intellectual property rights.

(d) In the event of communications or system errors occurring in connection with the settlement of Accounts or other features or components of the Software, we are entitled to remove all relevant products from the Services and take any other action to correct such errors.

(e) You acknowledge that how you use the Software is outside of our control and at your own risk.

(f) The Software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms.

20.4 You must not misuse the Services by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Services or any part of it; any equipment or network on which the Services is stored; any Software used in connection with the provision of the Services; or any equipment, software or website owned or used by a third party. You must not attack our Services via a denial-of-service attack. We accept no liability for any loss or damage that may arise from any misuse of the software by you.

21. Third Party Content

21.1 We receive feeds, commentaries and content from a number of suppliers. Certain third party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content (including those specified in Section 21.2 below). If you do not accept the relevant third party terms and conditions, do not use the relevant feeds, commentaries or content.

21.2 The end user terms and conditions relating to your use of the Racing TV feeds, commentaries and content are set out here.

21.3 Where the Services contains links to third party websites and resources, these links are provided for your information only. We have no control over the content of these sites or resources. The inclusion of a link to a third party website does not constitute an endorsement of that third party’s website, product or services (if applicable).

22. Malfunctions, Errors and Interruptions

22.1 We try to provide you with a high-quality betting platform, but we cannot guarantee that the Services will at all times perform correctly. Various kinds of mistakes and errors can occur – technical, human and otherwise – and you understand and agree that we can only provide the Services to you, and you must accept them, in the condition that we make them available from time to time.

22.2 We settle any bets placed, including in-play betting, using official results as outlined in our Rules (available by clicking here) and not based on any live streaming, graphics or other information displayed on the Website. Please refer to our Rules for information on how we settle individual markets. You should also be aware that transmissions described as ‘live’ by some broadcasters, including bet365 Live Streaming, may actually be delayed. The extent of any delay may vary between customers, depending on the set-up through which they are receiving pictures or data.

22.3 In this Section we set out a description of the things that can go wrong and the rights that we have in such events.

22.4 Below are some key definitions to help you understand this Section:

A “Malfunction” refers to where an automated process fails to operate as designed or intended, for example where a piece of computer software produces a deviation from its intended performance specifications or parameters, or where two pieces of software fail to interface or communicate with each other in the manner intended or designed, in either case so as to produce a result which is not the result that was intended or designed. These malfunctions may or may not be apparent to us or to you and they may only come to light as and when settlement instructions, game outcomes, winnings or cashouts are investigated and analysed retrospectively.

An “Error” refers to a mistake or error that is not exclusively technical, for example the terms for participation in a Reward or gambling opportunity. Errors can arise from human mistakes, administrative, operational or systems failures and combinations of all of these. Errors include (but aren’t necessarily limited to) so-called ‘palpable’ or ‘obvious’ errors, for example where:

· prices/odds/terms offered via the Services are substantially out of the market (i.e., significantly different from those available in the general market (including from other operators) at the time the Transaction is placed);

· Transactions are accepted on a market which should have been suspended or closed, for example where the event in question has already occurred or finished (sometimes referred to as ‘late bets’);

· prices/odds/terms offered at the time a Transaction is made are clearly incorrect given the probability of the event or outcome occurring; or

· where a market has been settled but it is subsequently discovered that the outcome/result is incorrect based on the definition of the count for that market e.g., count for shots on target.

An “Interruption” refers to an interruption in a gambling Transaction for any reason, for example an interruption caused by the failure of the internet or connectivity, or severe latency in communications, or technical failure due to some disaster or unforeseen event.

22.5 Where any of the above occur, we will deal with them as described below and it is important that you understand and agree to the following before you use the Services, as we made clear in the “Important Information” section at the top of these General Terms and Conditions:

Malfunctions

22.6 If as a result of a Malfunction, your Account is credited with winnings that you would not have received were it not for that Malfunction, we will have the right to void the relevant and any related Transaction(s) and withhold the relevant winnings. This applies even if the relevant gambling product or Reward could have produced the same or similar amount of winnings without the intervention of the Malfunction and it applies whether the Malfunction was apparent to you or to us or not. If you have withdrawn any such winnings, you agree that you will pay them back to us as and when we ask you to.

22.7 Where any Malfunction is or becomes apparent or obvious to you or you suspect that a Malfunction may be occurring, you agree that you will cease your use of the relevant Service(s) immediately, and will Contact Us immediately.

Errors

22.8 In the event of an Error, we will have the right to suspend the affected event/market while we investigate the problem, and we will resettle Transactions as set out below:

(a) Incorrect Count/Line/Spread/Handicap/Total – where this type of Error is identified, any Transactions placed on a count, line, spread, handicap or total where the outcome is already known when the Transactions was placed will be void.

(b) Incorrect Result for Cash Out Amount – Where a Transaction is cashed out, where the Cash Out amount is incorrect following an incorrect result, for example VAR, the Transaction will stand and be resettled on the correct result.

(c) Incorrect Fixture - Where an incorrect player or team is quoted within a fixture, all Transactions will be void. Such determination to be in bet365’s sole but reasonable discretion.

(d) Incorrect Market - If an incorrect market is quoted for any match or event, Transactions placed on that market will be void; other markets may also be void. Such determination to be in bet365’s sole but reasonable discretion.

(e) Late Bets – Where a ‘late bet’ Transaction is inadvertently accepted, Transactions will be void and therefore any Transaction placed where the outcome is already known, including In-Play, will be void.

22.9 In the event of an Error that is ‘obvious’ or ‘palpable’ with regards to the prices/odds/terms offered, we will have the right to suspend the affected event/market while we investigate the problem and, whether prior to the start of an event, ‘in-play’ or after the event, where this type of Error is identified, any Transactions will stand and be settled at the bet365 revised price save that, where a revised price is deemed less than 1/1000, then Transactions will be void. Where there is sufficient time before the start of an event, we will endeavour to contact you and may, at our discretion, allow the option of cancelling the Transaction(s).

22.10 If as a result of an Error, your Account is credited with winnings that you would not have received were it not for that Error, we will have the right to void the relevant Transaction and any related Transaction(s) and withhold the relevant winnings. This applies even if the relevant gambling product or Reward could have produced the same or similar amount of winnings without the intervention of the Error and it applies whether the Error was apparent to you or to us or not. If you have withdrawn any such winnings credited as a result of an Error, you agree that you will pay them back to us as and when we ask you to.

22.11 Where any Error is or becomes apparent or obvious to you or you suspect that an Error may be occurring, you agree that you will cease your use of the relevant Service(s) immediately, and will Contact Us immediately.

Interruptions

22.12 Our priority is to ensure that we deal with Interruptions in a way that is fair and does not systematically disadvantage our customers.

22.13 In relation to betting: we reserve the right to suspend betting markets, void Transactions and return stakes to customers.

23. Our Liability to You

23.1 Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any liability which cannot be excluded or limited under applicable law including your statutory rights as a consumer,including those provided in Law No. 8.078 of September 11, 1990 – Consumer Protection Code.

23.2 Subject always to Section 23.1 above, and to the fullest extent permitted by applicable law, we will not be responsible to you or any third party for any damages, liabilities or losses which are deemed or alleged to have arisen from or in any way connected with:

(a) (if you use the Services for any non-personal/business purposes, which you are not permitted to do) any business losses and/or losses to non-consumers (for example loss of business, loss of business information, business interruption and loss of profits or revenues);

(b) any use by you of the Services where you are in breach of these Terms (including any Prohibited Activity on your part) and/or any of our policies, and/or where you use/access the Services in breach of applicable local laws (see Section 4.3 above);

(c) any incomplete, lost or delayed Transactions, other than to the extent caused by our failure to use reasonable care and skill;

(d) any third party feeds, commentaries or content;

(e) our closure, restriction, limitation, or suspension of your Account in accordance with these Terms;

(f) any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, pandemic, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities;

(g) your deliberate circumvention of any responsible gambling measures in place (whether put in place by you or by us) (see Section 25 below); or

(h) any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place Transactions or view or receive certain information in relation to particular events).

23.3 From time to time, all or part of the Services may be unavailable because of our maintenance of the Services and/or alteration or amendment of any of the Services and we will not be liable to you in these circumstances.

23.4 We may contract with third party providers in respect of the provision or delivery of the Services. You acknowledge that any such third party will not be responsible or liable to you for any damages, liabilities or losses suffered in connection with the Services and that any claim made under these Terms or otherwise should be directed to us.

24. Your Responsibility to Us, Our Right of Set-Off

24.1 We may set off any positive balance on your Account against any amounts owed by you to us or any company within the bet365 group.

24.2 You agree to compensate us for any costs, charges or losses sustained or incurred by us arising from any Prohibited Activities on your part.

25. Responsible Gambling

25.1 We are committed to supporting responsible gambling. We promote gambling as an enjoyable leisure activity and we believe that gambling can only remain this way if you stay in control and gamble responsibly. However, we know that for some people gambling can stop being a harmless leisure activity and become a problem.

25.2    We have put in place a number of tools that you can use to manage your gambling, such as a budget calculator, login limits, loss limits, reality checks, activity tracker, time-out, self-exclusion, and gambling blocks. Upon registration, you will be asked to set certain mandatory limits regarding financial loss and elapsed time.

25.3 We also have tools to help you recognise whether you may have a gambling problem, including a self-assessment questionnaire, which is available by clicking here.

For further information, advice and support, please see our responsible gambling page of the Website, available by clicking here. In particular, please see our dedicated page related to self-exclusion, available by clicking here.

25.4 Although we will use our reasonable efforts to enforce our responsible gambling policies, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Services with the intention of deliberately avoiding the relevant measures in place (whether put in place by you or by us) and/or we are unable to enforce our measures/policies for reasons outside of our reasonable control including if you have provided us with details which are not true and accurate in order to circumvent any responsible gambling policies or tools.

26. Intellectual Property Rights

26.1 The Services and their contents are protected by international copyright laws and other intellectual property rights. The owners of these rights are bet365, its affiliates and/or other third party licensors.

26.2 All product and company names and logos featured on the Services are the trade marks, service marks or trading names of their respective owners, including (where applicable) bet365.

26.3 Except to the extent required for the purpose of placing Transactions, no part of the Services may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software.

26.4 All rights and licenses not expressly granted in these Terms or in our applicable policies are reserved to the owners of the content or services, as these Terms and our applicable policies do not grant any implied licenses.

27. Privacy and Cookies

27.1 Your personal information is processed in accordance with our Privacy Policy, a copy of which is available by clicking here. Please note that our Privacy Policy is in accordance with the Brazilian General Personal Data Protection Law (Law No. 13,709/18) and other applicable legislation.

27.2 We are committed to protecting your personal information. We will implement stringent data security measures and obtain your explicit consent for any processing of your data in compliance with the Lei Geral de Proteção de Dados (LGPD).

27.3 Our Cookies Policy – a copy of which is available by clicking here – explains what cookies are, how they are used on the Services, and how to manage their use.

28. Other Important Legal Terms

28.1 If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

28.2 The rights and remedies provided by these Terms are cumulative and (unless otherwise provided in these Terms) do not exclude any other rights or remedies available to us.

28.3 The tolerance or non-exercise by us of any rights granted to us under these Terms, any applicable policies or applicable law shall not constitute a novation or waiver of any such rights.

28.4 Any waiver made by us in respect of a default by you shall not constitute a waiver of any subsequent defaults. No waiver made by us of any of the provisions of these Terms, any of our policies or the local law shall be effective.

28.5 If any provision of these Terms is found by any court or body of competent jurisdiction to be invalid or unenforceable, the other provisions shall continue to apply.

28.6 We may transfer our rights and/or obligations under these Terms to another organisation at any time. Without limiting the preceding sentence, we may wish to transfer our rights or obligations under these Terms to another company within our corporate group or any other legal entity, including if we restructure or there is a sale of our business. You agree that we may do so provided that in the case of such a transfer, after we notify you of the date on which such transfer takes place, your rights under these Terms will be against the new legal entity. If you are unhappy with the change, you may close your Account at any time.

28.7 These Terms, are personal to you. You may not transfer your rights or obligations under these Terms, or your account, to anyone else.

28.8 If we need to notify or contact you under these Terms, we will do so using the contact details registered to your Account or via notification on our Website, apps and/or or other parts of the Services. If you want to contact us, you can do so via our customer service teamhere.

29. Complaints and Disputes, Governing Law and Jurisdiction

29.1 Should there be any claim or dispute arising from a Transaction or otherwise in connection with the Services, you must follow our internal complaints procedure, which you can find here.

29.2 If we are unable to resolve the dispute having followed and completed our internal complaints procedure, if you wish, you can refer your complaint to the Ombudsman. You can find more information on the Ombudsman service here.

29.3 These Terms, and any dispute or claim arising out of or in connection with their subject matter, are governed by and will be construed in accordance with the laws of Brazil.